Order Policies 

How to place your orders:  

  • All orders must be placed at least 2 weeks in advance

  • It is advised for orders around major Holidays to be placed at least  3 weeks in advance

  • All orders slots are first come first serve

  • A non-refundable 50% deposit is required to secure your order

 

Customizations:  

Customized cupcake toppers and custom frosting colors are a great touch to your treats. They are great for any occasion such as Birthdays, Baby Showers, Weddings, Corporate events and much more!

  • Once your order is secured, please text us at (914) 562-0555 or email us at Cupcakesbymonah@gmail.com , with pictures and or quotes for your cupcake toppers along with your choice of color/s for your frosting.

  • You can also text or email us some inspiration pictures of how you would like our treats to look. We have tons of pictures on our Instagram & Facebook Pages for you to choose from.  

 

Payments : 

Payments can be made via 

Cash App :  $Cupcakesbymonah   

Chase Quick Pay/Zelle : Cupcakesbymonah@gmail.com or we can send you an invoice.

 

Pick up times : Pick up times may vary. Please contact us to confirm your pick up time. In the event that you may be running late please notify us ahead of time.

 

Pick up location : Our main pick up location is in Mount Vernon NY. You will be provided with the exact location the day before your scheduled pick up.

Refund Policies:  

  • Payments for orders are non-refundable

Cancellations:

  • In the event that you have to cancel an order, please contact us at least 48 hours prior to the pickup date. Your deposit will be used as a credit towards your next order. Your credit will be available for up to 3 months after your original order date. If we are not notified 48 hours prior to the pickup date about cancellations your payment will not be refunded and a credit will not be applied to your account. When ordering with a credit, please follow our normal order rules.

Treat Advice:

  • When traveling with treats please be sure that they are taken care for delicately and are placed in a secure area where they won’t shift around. Treats can be stored comfortably at room temperature or refrigerated.

  • During hot summer months, it is necessary to keep treats refrigerated.

Sponsorships:

  • Having an event that you would like us to sponsor? Please contact us via email: Cupcakesbymonah@gmail.com , with details about the event. We love being a part of events with amazing causes behind it.

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